REMOTE SUPPORT

Sentrien provides best-in-class support for our clients.

Our support is handled directly by trained consultants, not help desk support personnel. Our ticketing system provides a written record of your case, while our consultants respond by phone to provide your support.

We provide support to a multitude of clients, some having purchased their software and implementation from Sentrien, as well as those who are simply looking for a quality support resource. We currently support clients throughout North America, Africa, and Europe.

Sentrien offers Pay-per-use, Quarterly Subscription, and Annual packages. Please contact us to discuss the option that best fits your requirements.

Sentrien uses TeamViewer to remotely connect to your workstation in seconds, making it fast and easy to troubleshoot issues so you can get back to work.

If you’ve been directed to this page by your Sentrien Support Representative, click the yellow button below to start the TeamViewer download.

Download TeamViewer

 Support Hours

Monday – Friday, 8:30AM – 5:30PM ET

If your support ticket is created during business hours, you can expect a response within 3 hours – most responses occur within 1 hour. If your support ticket is created outside of our business hours, you will get a response no later than 3 hours after we open on the next business day.

Sentrien also offers flexible support hours outside our standard support packages: if you know ahead of time that you will need us at a specific time outside our normal hours, we can schedule hours to be available for you.


 Support Initiation

Preferred Method

Begin by sending an email describing your issue to Support at support@sentrien.com. You will be sent an auto-reply with a Case Number assigned to your request with a date and time stamp appended.  The system will notify your current support representative (or assign one if you do not already have a tech assigned) and will continue to monitor the case status during the time that the case remains open.

Using this method will ensure proper documentation and quicker response time.

Alternative Methods

If for any reason you cannot or do not want to create a support ticket via the preferred method:

In the U.S., you can leave us a message by calling our toll free number 888-682-5662. Please provide your name, your company name, and reason for calling.

For our international clients, we can be contacted via Skype at Sentrien.Systems.

Why Wait?

Take the opportunity to learn from our experience.

Call us at (571) 384-5380 or click below to fill out our contact form.

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