SENTRIEN SUPPORT

World class, flexible support via email and phone. Press the button below to contact support now.

Start a Support Ticket

Sentrien provides best-in-class support for our clients.

 

Whether your team needs a little help – or a lot – Sentrien Systems has a support package which will meet the needs of your team.  Ranging from basic email support to phone coverage 12 hours/day, 7 days/week – Sentrien has a plan that is available and affordable.

Our support is handled directly by trained consultants, not help desk support personnel. Our ticketing system provides a written record of your case, while our consultants respond by phone to provide your support.

Sentrien also offers flexible support hours outside our standard support packages: if you know ahead of time that you will need us at a specific time outside our normal hours, we can schedule hours to be available for you.

Support Initiation

 

Note: If your support ticket is created outside of our business hours, you will get a response after we open on the next business day.

 

Preferred Method

Begin by sending an email describing your issue to: support@sentrien.com

You will be sent an auto-reply with a Case Number assigned to your request with a date and time stamp appended.  The system will notify your current support representative (or assign one if you do not already have a tech assigned) and will continue to monitor the case status during the time that the case remains open.

Using this method will ensure proper documentation and quicker response time.

Alternative Methods

If for any reason you cannot or do not want to create a support ticket via the preferred method:

In the U.S., you can leave us a message by calling our toll free number 888-682-5662. Please provide your name, your company name, your phone number, and the reason for your call.

For our international clients, we can be contacted via Skype at: Sentrien.Systems